Frequently Asked Questions
Mural FAQs
How much does a mural/installation cost?
Every project is different, so we need to collect some information from you before we are able to give you a quote. We need details such as the size, the location, your vision, etc. An easy way to do this is to fill out our Mural Inquiry Form, by clicking the button below, or shoot us an email and we will set up a phone call or site visit.
I'm not sure what I want, can you come up with some ideas or sketches?
Yes. We create digital renderings of all of our designs to show you what it will look like on your wall/in your space. We go over these with you and make necessary adjustments to make sure you're happy with the design before any painting begins. For this, we require a small deposit that goes toward your total project price.
I already have a design/logo, can you just paint that?
Yes. If you already know exactly what you want, we are happy to execute for you.
Are you willing to travel for work?
Yes! We love spending time in different places & are grateful to spend time doing what we love- painting & traveling.
How long will it take to complete my project?
There are many factors involved with timing, including our current workload of projects, your deadlines, weather, availability of supplies, etc. However, once we start your project, we work quickly & diligently to ensure it is completed quickly with the least disturbance to you/your business as possible.
I want a mural for my event- can you do that?
Yes. Whether you need it done & delivered before the event, completed during the event as entertainment, or something in between, we're happy to work with you to create a memorable experience for your attendees.
How do you accept payment for commission jobs?
Payment is determined on a case by case basis, but in general, if you decide to work with us, we request a 10% deposit of the estimated total project for designs. This deposit goes toward your total payment, and ensures that we can afford to spend an appropriate amount of time on making your designs absolutely perfect.
Once the design phase is over, we require 50% of the remaining total before we start, so that we may procure all the materials.
The remainder is required to be paid within 30 days of the successful completion of the project.
Do you specialize in painting anything in particular?
We can do just about anything, but we really enjoy tacking realism, portraiture, animals, botanicals, and abstract art.
Shipping/Return FAQs
Delivery/Shipping
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. Thank you for your patience with this, as each order is made just for you- requiring time to print, and sew or manufacture the item. The shipping time depends on your location, but it typically takes 3-4 business days.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide, though the majority of our products ship within the United States. It will be made at & shipped from the facility closest to you to ensure it gets to you as soon as possible.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at sol.intuit.murals@gmail.com
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at sol.intuit.murals@gmail.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at sol.intuit.murals@gmail.com ! We DO offer refunds/exchanges on products that are damaged or misprinted.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at sol.intuit.murals@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at sol.intuit.murals@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at sol.intuit.murals@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!